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Citizen services portals
Resident- and citizen-facing portals for benefits, permits, licensing, and public services. WCAG 2.2 AA-conformant by design, multi-language, identity-integrated with state systems.
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Industry
Government & Public Sector.
Citizen services portals, case management systems, audit-grade workflow engines, and legacy modernization for federal, state, and local government — engineered against FedRAMP, FISMA, and accessibility-first delivery, not against the lowest-bid vendor stereotype.
- FedRAMP
- Aligned
- FISMA
- Aware
- Section 508
- Default
- WCAG 2.2 AA
- Engineered in
The landscape
Government engineering is a procurement reality and a delivery reality — and most vendors only solve for one.
The pattern across federal, state, and local engagements: a discovery phase that's a 6-month procurement gauntlet; a build phase staffed against the procurement spreadsheet rather than the workload; a citizen-facing experience designed by a procurement office rather than by users; an accessibility posture deferred to the end and audited as failing; and a hand-off to operations that produces an unmaintainable system three years later. Government delivery succeeds when engineering meets the procurement reality without compromising the delivery reality.
Prosigns engages on government delivery with explicit awareness of both the procurement frame (FedRAMP, FISMA, ATO process, agency-specific acquisition rules) and the operational reality (citizen experience, integration with legacy systems, accessibility-first delivery, the audit trail that survives FOIA inquiry). CITADEL handles regulatory frame; CANVAS handles accessibility-first design; FORGE handles modernization.
Where we ship
6 workloads, grounded in this sector.
Specific applications we’ve built and operated for government & public sector buyers. Every example below is grounded in a real shipped engagement.
- 02
Case management
Case management for social services, courts, regulatory agencies, and public benefits programs. Configurable workflow, audit-grade event logs, and the operational tooling caseworkers actually use.
- 03
Legacy modernization
Strangler-fig migration off mainframe, COBOL, and aging Java / .NET stacks with documented rollback per workload. Most state-level modernization programs land in 18–36 months with no benefits-payment downtime.
- 04
Audit-grade workflow engines
Workflow platforms with cryptographic audit trails, FOIA-defensible event logs, and the regulatory-frame awareness public-sector workloads require.
- 05
Public-sector AI
AI applications in public sector with explicit equity evaluation, refusal patterns for high-stakes decisions, and the audit-trail tooling public-sector AI use must produce.
- 06
Cross-agency integration
Identity-federated integration across agencies, secure data exchange, and the governance frame multi-agency programs actually require. SSO with state and federal IdPs, NIEM-aligned data exchange.
How we engage
4 phases, named in the SOW.
Each phase has a deliverable, an owner, and an acceptance criterion specific to government & public sector delivery.
- 01
Regulatory and procurement frame
Discovery includes the procurement reality (acquisition rules, ATO process, FedRAMP / StateRAMP / TX-RAMP applicability) and the operational frame. Architecture decisions land against both.
- 02
Accessibility-first engineering
Section 508 and WCAG 2.2 AA conformance designed in from the first prototype, not audited at the end. Assistive-technology testing on every release gate. Multi-language and plain-language design as defaults.
- 03
Compliance evidence pipeline
Continuous evidence collection for FISMA / FedRAMP audits — control activity logs, change-management artifacts, access reviews, vendor risk records. ATO support produced as a side-effect of operating the system.
- 04
Operating discipline for public service
Citizen-impact-aware operating cadence. Outage response calibrated to public-service expectations. FOIA-readiness in the audit trail. Most engagements continue under Managed Services through multi-year operating contracts.
Practices in government & public sector
How each practice plays in this sector.
The capabilities below are scoped to the constraints government & public sector procurement actually enforces — compliance, audit, data residency, and vendor risk.
- 01FORGE
Custom Software
SaaS, enterprise applications, legacy modernization, integrations, and mobile.
Open the practiceIn Government & Public Sector
Citizen portals, case management, workflow engines, and legacy modernization — engineered against accessibility-first delivery and FOIA-defensible audit trails.
- 02FOUNDATION + SKYWAY
Platform & Cloud
Cloud architecture, DevOps, SRE, migrations, data engineering.
Open the practiceIn Government & Public Sector
FedRAMP / StateRAMP-aligned architectures, IaC-backed evidence collection, and the operating discipline ATO actually requires.
- 03GUARDIAN + CITADEL
Quality & Security
Test automation, performance, accessibility, application security, secure SDLC.
Open the practiceIn Government & Public Sector
FISMA / FedRAMP audit support, penetration testing, accessibility testing programs, and continuous-monitoring evidence collection.
- 04CORTEX
AI & Machine Learning
Generative AI, agents, computer vision, predictive analytics, and MLOps — engineered for production.
Open the practiceIn Government & Public Sector
Public-sector AI with explicit equity evaluation, refusal patterns for high-stakes decisions, and the audit trail public-sector AI use requires.
Selected work
Quantified outcomes, not adjectives.
Common questions
Asked before the first call.
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Are you FedRAMP authorized?
We engineer to FedRAMP standards on workloads where the agency requires it, but we partner with FedRAMP-authorized cloud providers (AWS GovCloud, Azure Government) for hosting rather than holding our own ATO. CITADEL co-pilots ATO support as part of every federal engagement.
- 02
Can you support state-level rollouts?
Yes — state and local government engagements are a significant portion of our portfolio. StateRAMP, TX-RAMP, and state-specific procurement frames are all in our active engagement experience. We engage with prime contractors as a sub or directly with agencies, depending on the procurement structure.
- 03
What about Section 508 and accessibility?
Section 508 conformance designed in from the first prototype, not audited at the end. We test with assistive technology (NVDA, JAWS, VoiceOver, Dragon NaturallySpeaking) on every release gate, and we publish accessibility statements with known limitations rather than claiming conformance we can't defend.
- 04
Can you handle legacy modernization?
Yes — mainframe COBOL, AS/400, aging Java / .NET, and proprietary application platforms. Strangler-fig migration with documented rollback, dual-running windows on benefits-payment paths, and explicit data preservation. Most state-level programs land in 18–36 months.
- 05
How do you handle equity and bias in public-sector AI?
Equity-aware evaluation is built into the eval harness, not bolted on later. Ground-truth datasets stratified across demographic subgroups; per-subgroup metrics surfaced to leadership rather than averaged away. Refusal patterns for high-stakes decisions; human-in-the-loop checkpoints by default. We tell you when an AI use case is fundamentally bias-fragile.
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What does a government engagement cost?
Discovery: 6–10 weeks, $80K–$200K. Citizen portal modernization: 10–18 months, $1M–$4M. Case management platform: 9–14 months, $800K–$3M. Multi-year modernization programs: $3M–$15M+. Managed Services: $50K–$300K monthly retainer. Brackets published honestly.
Talk to us
Bring a government & public sector problem. We’ll bring a senior engineer.
A senior engineer plus the relevant department lead joins the first call. No discovery gauntlet, no junior reps.