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Enterprise Platforms · ATLAS
Enterprise Platforms.
Implementation, customization, and managed services for Microsoft Dynamics 365, Salesforce, Power BI, ServiceNow, Shopify Plus, ERPNext, and Odoo — the platforms enterprise IT runs on. Senior engineers and certified architects who have shipped these stacks at production scale.
- Sub-services
- 6
- Department
- ATLAS
The problem
Most enterprise platform projects ship a vendor demo dressed up as a deployment.
The pattern is consistent across Dynamics 365, Salesforce, ServiceNow, and Power BI engagements: a heavy implementation phase staffed with mid-level configurers, a handoff that exposes how shallow the customizations are, an integration story that turns out to be 'phase 2', and three years of accreted technical debt before someone proposes a replatform. Vendor partners optimize for go-live milestones; the operational reality after go-live is somebody else's problem.
ATLAS — our enterprise platforms practice — staffs every engagement with senior platform architects (Microsoft MVPs, Salesforce CTAs, ServiceNow CMAs, Power BI MVPs where the seniority floor is real) plus FORGE engineers for cross-platform extensions. We design for what the platform looks like in year three, not week one. Implementations include the integration scope, the governance frame, and the operating cadence that compounds value over multiple release waves — not just the configuration that hits the demo script.
What we deliver
6 capabilities, one bench.
Implementation, customization, and managed support for Dynamics 365, Salesforce, Power BI, ServiceNow, Shopify Plus, and ERPNext.
- 01
Microsoft Dynamics 365
Finance, Supply Chain, Sales, Customer Service, and Power Platform extensions.
- 02
Salesforce Solutions
Sales Cloud, Service Cloud, Marketing Cloud, and custom Lightning apps.
- 03
Power BI Consulting
Semantic models, governed dashboards, embedded analytics, and DAX optimization.
- 04
ServiceNow Implementation
ITSM, ITOM, HRSD, and custom workflow apps with audit-grade governance.
- 05
Shopify Plus
Storefront, headless, B2B, checkout extensions, custom apps, and ERP integrations.
- 06
ERPNext
Frappe-based open-source ERP — implementation, customization, Frappe Cloud, and managed operations.
How we engage
4 phases, in writing.
The methodology shows up in the statement of work — not as slogans, but as deliverables, owners, and acceptance criteria.
- 01
Platform-fit assessment
Two-week assessment: business processes, data model, integration surface, regulatory frame, and existing tooling overlap. Output is an honest fit recommendation — including 'don't deploy this platform' or 'use a different module' when that's the right answer. We won't push a deployment we wouldn't operate.
- 02
Configuration with extension boundaries
Out-of-the-box configuration where the platform supports it, declarative customization where the data model warrants it, code extensions only where the business logic demands engineering. Every customization is documented with its upgrade impact and named owner — no opaque flow archives.
- 03
Integration as primary scope
Integrations to ERP, identity, data warehouse, and downstream systems are designed before configuration starts — not bolted on at UAT. iPaaS where appropriate, native connectors where they exist, custom middleware only where it's warranted. Integration tests run in CI, with explicit rollback for every release.
- 04
Managed services after launch
Quarterly release-wave management, license-and-cost optimization, governance reviews, and roadmap planning. The platform compounds value when it has a continuous owner; we run it under a published SLA, or hand off to your team with the runbook and 90-day shadow period.
Capabilities
What’s in scope.
- Microsoft Dynamics 365: Finance, Supply Chain, Sales, Customer Service
- Power Platform extensions: Power Apps, Power Automate, custom connectors
- Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, custom Lightning apps
- Power BI: semantic models, governed dashboards, embedded analytics, DAX
- ServiceNow: ITSM, ITOM, HRSD, and custom workflow apps with audit governance
- Shopify Plus: storefront, headless, B2B, checkout extensions, custom apps
- ERPNext (Frappe): mid-market ERP, custom DocTypes / apps, version migrations
- Odoo Enterprise + Community: custom modules, OWL extensions, version upgrades
- Cross-platform integrations: ERP, HRIS, identity, data warehouse, downstream
- License optimization, governance frames, and quarterly release management
- Data migration with documented rollback, dual-write windows, and replay
Stack
Tools we use in production.
- Microsoft platforms
- Dynamics 365 F&OD365 CEPower AppsPower AutomatePower BIDataverse
- Salesforce
- Sales CloudService CloudMarketing CloudExperience CloudApexLWC
- ServiceNow
- ITSMITOMHRSDApp EngineFlow DesignerNow Assist
- Shopify Plus
- OS 2.0 + LiquidHydrogenShopify FunctionsB2BMarketsCheckout extensions
- Open-source ERP
- ERPNext v15+Frappe FrameworkFrappe CloudOdoo 17 / 18Odoo.shOWL
- Integration
- Azure Logic AppsMuleSoftWorkatoBoomiREST / SOAP gateways
- Identity & data
- Microsoft Entra IDOktaSnowflakeSynapseFivetran
- DevOps for platforms
- Azure DevOpsSalesforce DXPower Platform ALMServiceNow Pipelines
Selected work
Quantified outcomes, not adjectives.
- 01Manufacturing
−38%
month-end close timeDynamics 365 F&O implementation across 7 plants for a global manufacturer.
Replaced two legacy ERPs with D365 F&O across North America and Europe. SOX-compliant financial close, multi-currency consolidation, and integrated EAM. Phased rollout under 14 months, zero unplanned downtime.
14 months
- 02Financial Services
+47%
first-call resolutionSalesforce Service Cloud reimplementation for a regional bank's contact center.
Replaced a 9-year-old Service Cloud org with a re-engineered architecture. Omnichannel routing, knowledge articles tied to call drivers, and SLA enforcement at the queue level. Reduced agent training time from 6 weeks to 9 days.
8 months
- 03Healthcare
−52%
ticket cycle timeServiceNow ITSM + HRSD program for a 14-hospital system.
Replaced ServiceNow Eureka-era instance with Vancouver. ITIL-aligned workflow redesign, HRSD module deployment, and HIPAA-aligned audit logging. Hand-off to internal team with 90-day shadowing and runbook library.
11 months
Common questions
Asked before the first call.
- 01
Are you a vendor partner or independent?
Both, depending on the platform. We hold partner status with Microsoft (Dynamics 365 + Power Platform), Salesforce (Consulting Partner), and ServiceNow (Specialist Partner). Partner status gives us access to roadmap intelligence and direct support escalations; it does not bias our recommendations. We've recommended against deploying a partner platform when it didn't fit, and we've recommended migrating off one when the customer's roadmap had outgrown it.
- 02
Can you implement multiple platforms in one engagement?
Yes — and most enterprise programs require it. The integration surface between Dynamics, Salesforce, ServiceNow, and Power BI is where most projects lose value. We staff cross-platform engagements with senior architects from ATLAS plus FORGE for custom integrations, with an explicit governance frame for which platform owns which capability. No opaque hand-offs between practice silos.
- 03
Do you handle license optimization?
Yes. Most enterprise platform estates carry 20–40% over-licensing as a result of historical decisions, license tier changes, and dormant users. We audit current entitlements, model the right-sized tier per role, and plan the migration path — including the timing constraints of vendor co-term agreements. License savings often pay for the engagement within the first year.
- 04
Can you ship without disrupting our existing operations?
Phased delivery is the default. Most engagements ship in 4–8 phases with documented rollback per phase, dual-running windows where the data model warrants it, and explicit user-cohort progression. We don't do big-bang cutovers on enterprise platforms unless the existing system is unsalvageable, and we'll tell you when that's the case during the assessment.
- 05
What about Power BI specifically — semantic model or per-report?
Semantic-model-first. Per-report development is how Power BI estates accumulate technical debt. We build a governed semantic layer (composite models, RLS / OLS, calculation groups) that downstream reports consume, then enforce model ownership through deployment pipelines. The investment is real up front; the dividend is reports that don't break each other when the source schema evolves.
- 06
How do you handle ServiceNow upgrades?
Continuous-upgrade-ready by default. We deploy customizations through scoped applications rather than the global scope, follow the platform's least-privilege patterns, and document upgrade impact on every custom artifact. Most of our ServiceNow clients run on the current LTS within three months of release, not three years behind. Upgrade engagements are typically 6–10 weeks.
- 07
What does an enterprise platforms engagement cost?
Platform-fit assessment: 2–4 weeks, $40K–$120K. Implementation engagements: 4–14 months, $400K–$3M depending on platform mix and customer complexity. Multi-platform programs (Dynamics + Salesforce + ServiceNow + Power BI in one wave): $2M–$8M+. Managed services: $30K–$200K monthly retainer. License optimization audits: $25K–$60K standalone. Brackets published honestly so visitors self-qualify before the first call.
Related practices
Often paired with Enterprise Platforms.
Talk to us
Bring a enterprise platforms problem. We’ll bring a senior engineer.
A senior engineer plus the ATLAS department lead joins the first call. No discovery gauntlet, no junior reps, no obligation.